Not in love with your print? Return it, free, within 90 days.
Every print comes with our 90-day happiness guarantee. If your print arrives damaged or is lost in transit, we'll replace it free or refund you. And if it doesn’t suit the wall or just isn’t for you, start a return within 90 days.
Not sure which size suits your wall? Try the size guide
We’ll keep at it until you’re happy.
A print isn’t a small thing to get wrong. It goes on a wall you walk past every day, so if it isn’t right, you notice every day too.
We’re a small team, and every order still feels personal to us. We’d rather spend an afternoon sorting out one print properly than have you quietly put up with it. It’s the same reason we keep prices fair: no one should feel they paid too much for something they’re unsure about.
So when something’s off, we don’t reach for the fine print. We ask what would make it right for you, and then we do that. If the first answer doesn’t work, we find another one.
We’d rather you loved it than kept it out of politeness.
Tell us if something isn’t right, and we’ll fix it
Most orders go exactly to plan. When one doesn’t, this is roughly how the conversation goes. It all starts with an email.
You: “I ordered this morning and I’ve changed my mind.”
We reply: No problem at all. Within 12 hours of ordering, before printing starts, we cancel it and refund you in full.
You: “It arrived with a crushed corner.”
We reply: Sorry, that’s not how it should have reached you. Tell us what happened (a photo helps if you have one) and a replacement goes out straight away.
You: “It’s lovely, but it’s too big for the wall.”
We reply: That happens more than you’d think. Return it for a full refund, and if you’d like, we’ll help you work out the size that fits so you can order the right one.
You: “Honestly, I just don’t love it.”
We reply: That’s allowed. Within 90 days, for any reason at all, you can return it for a full refund. You don’t need to explain.
You: “The replacement still isn’t quite right.”
We reply: Then we keep going. We’ll send another, or you can return it for a full refund, whichever you’d prefer. We’d rather work it out with you than leave you with something you don’t love.
Returns are free, and once yours is approved, your refund is processed within 48 hours.
Just write to us
A real person reads every email. Your order number helps, but if you can’t find it, don’t worry. We’ll look it up.
Our returns policy
Everything you need to know, in one place.
- Can I return my print?
- Yes. Tell us within 90 days of delivery, for any reason: it arrived damaged or faulty, it was lost in transit, it isn’t what you ordered, the size is wrong, or you’ve simply changed your mind.
- What will I get?
- Once your return is approved, your choice of a replacement or a full refund. A replacement is the same print in the same size. If you’d like a different size or a different painting, return it for a full refund and order the one you want.
- Does it cost anything?
- No. Returns are free, with no fees of any kind.
- How do I start?
- Press “Get help now” at the top of this page, or email hello@galleryoftheages.com with your order number, to start a return. If it arrived damaged, a photo helps. A real person replies within 24 hours with the next steps.
- How long does a refund take?
- Once your return is approved, we process your refund within 48 hours, back to your original payment method. Your bank may take a few more days to show it.
- How long does a replacement take?
- We send it to print straight away. Like any order, it arrives within 8 business days, with free shipping.
- Can I cancel my order?
- Yes, free, within 12 hours of ordering, before printing starts. After that, the 90-day guarantee still covers you.
- What about my legal rights?
- This guarantee sits alongside your statutory rights, including the Australian Consumer Law where it applies and any rights you have under US law. It doesn’t replace them, and nothing here limits rights that can’t be excluded.